Tel 020 8577 7124    020 8569 6007   Email capital@capitalhcatering.com

FAQ

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A member of our team will review your potential order, compile a quote and contact you within 24-hours to discuss your requirements and confirm the booking.
The office is closed for business on all major public holidays, however, deliveries and collections can still be arranged for these days. Please call 020 8577 7124 to verify opening times over holiday periods.
Yes, for your convenience we can arrange deliveries and collections outside of normal office hours. Please contact a member of our team for a quote and further information.
Our hire charges are based on 24-hour hire. However, extended hire periods are available at the following rates.

Friday to Monday charged at one day's hire only  
2-3 days one and half times days hire
1 week twice one days hire
2 weeks four times one days hire
3 weeks five times one days hire
4 weeks six times one days hire
No, we offer a washing-up service for 20% of the hire charge of the washable items. Washing-up service is not applicable to linen as this cost is already covered in the hire charge.
Yes, the minimum order value excluding V.A.T and deposit is £20.
Shortages and breakages will be charged for at replacement prices shown on the invoice. We may use all or part of your deposit to cover these costs.
Your deposit is refunded to you once all goods have been returned and accounted for. It can take up to two weeks for deposits to be returned. Your deposit will be refunded to you in the same payment method used when you placed the order.
We are based in Feltham, West London and are conveniently located to deliver to London and surrounding counties including Surrey, Berkshire, Buckinghamshire, Hertfordshire, Wiltshire, Essex, Kent and Sussex. We can also deliver to other areas if required. The size of order, delivery location and delivery/ collection times are all taken into consideration when calculating a delivery charge. Please contact a member of our team for a precise quotation.
Yes, you can collect small orders from our warehouse. Please note that you will be required to load and unload your own vehicle. If you collect goods in-person, you will also be required to return the items. We recommend you use our delivery and collection service for larger orders.
We accept payment by cash, all major debit/ credit cards and BACS. Payment must be made and clear in our account before the goods are dispatched. Account customers will receive an invoice and must meet the 30-day payment terms, unless negotiated otherwise.

All cheques presented in payment for a hire of equipment must be supported by a valid bank guarantee card.
If we do not stock a particular item we will try our best to source it for you through selected partners/ vendors. Please email your query to info@capitalhcatering.com